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IT Vendor Management Lead

Date: Jun 12, 2021

Location: Philadelphia, PA, US

Company: Spark Therapeutics

Join the Spark Team


We were born of innovation, springing from the curiosity, imagination and dedication of remarkable scientists and healthcare visionaries. Our shared mission is to challenge the inevitability of genetic disease by discovering, developing, and delivering treatments in ways unimaginable – until now.


We don’t follow footsteps. We create the path.


The IT Vendor Management Lead is responsible for handling specific technology suppliers/vendors and serve as the point of contact for tracking, reporting and holding vendors accountable for all contractually agreed upon SLAs and commitments.   This lead will work in partnership with Spark business leaders and IT leadership, and systems/business process owners to identify IT Strategic Partners to support all aspects of IT.  He or she will be responsible for developing and managing an IT vendor program that will encompass vendor contract management, performance relationship, supplier sustainability, and risk management. He or she will own and must understand contractual, commercial and operational working relationships with strategic partners to ensure effective delivery of committed goods and services.






Leadership Responsibilities:

  • Provide leadership and set the strategic direction, mission and vision of the vendor management capability in alignment with the strategic and operational objectives of the IT organization and the business.
  • Collaborate with internal stakeholders — including IT and business resources, and procurement — to develop criteria and best practices for Strategic Partner and vendor selection.
  • Collaborate with Procurement business partner to ensure all Spark procurement policies and procedures are followed.
  • Aid procurement teams to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices (such as articulation of service levels and deliverables, etc.).



Relationship management:

  • Manage vendor relationships as the key point of contact between specified vendors and the business.
  • Serve as a point of escalation for vendor issues and disputes, then drive those issues to resolution.
  • Manage the communication process with vendors, including what information should be communicated, when and by whom, to ensure that appropriate leverage is preserved.


Performance management:

  • Oversee the measurement and reporting of vendor performance and sustainability, including the development of processes, evaluation tools based on constituent requirements, and the creation of scorecards and dashboards that will accurately present this data.
  • Ensure that the metrics used to evaluate performance are properly tied to business outcomes and bias-free, and that the associated communications around these metrics are clear.





Operational Accountabilities:

  • Develop, implement, monitor, and own internal and external policies, standards and processes for vendor interaction.
  • Manage the maintenance/enhancement of tools for use in vendor management, including vendor tracking, analytics and performance management tools (scorecards and dashboards).
  • Serve as the leadership-level point of contact between the vendor organization and internal customers consuming vendor services and solutions.
  • Manage the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk and relationships to key stakeholders and vendors.

Contract management:

  • Oversee the maintenance of agreements with vendors and ensure that they are current/up to date and compliant with relevant laws and regulations.
  • Classify and rationalize the vendor portfolio so that focus can be applied to the most strategically important vendor relationships/engagements. 




Risk Management:

  • Provide oversight to vendor audits and remediation of findings, where required
  • Maintain vendor risk assessments or risk registers
  • Partner with other areas of the business (procurement, finance) to track and report on vendor financial viability, business continuity, sustainability, and corporate and regulatory compliance




  • Bachelor’s Degree with 15+ years in Information Technology
  • 10+ years of combined relevant experience in pharmaceutical or health and science industry with strong vendor/procurement experience and strong business acumen
  • Proven analytical and negotiation skills and techniques
  • Subject Matter Expertise in procurement processes, procedures, and systems
  • Demonstrated breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
  • Proven success in the entire vendor life cycle (sourcing, procurement, vendor management) and strong knowledge of how internal roles interact and operate throughout the duration of vendor engagements
  • Success in improving supplier relationships with key suppliers in a spirit of encouraging business partnerships with common goals through effective collaboration with supplier senior executive leadership




  • Works well in a collaborative environment
  • Ability to guide others in the organization to achieve meaningful outcomes and create business impact
  • Organized and able to work on a variety of projects simultaneously
  • Must have the ability to prioritize issues and drive progress in ambiguous situations
  • Driven with a strong sense of accountability and personal ownership
  • Demonstrated business acumen
  • Ability to influence without authority and collaborate with internal stakeholders
  • Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes and to deliver effective presentations to a variety of audiences succinctly
  • Flexible and positive during times of change.



Nearest Major Market: Philadelphia